iFAST PRIVACY POLICY

iFAST Financial Pte Ltd ("We" or "us" or "our") is committed to protecting the personal data provided by the Customer ("you" or "your"), in accordance with the Personal Data Protection Act ("PDPA"). The policy (which may be amended or updated by us from time to time) seeks to outline how we intend to deliver all the rights and protections that you are entitled under the PDPA.

By using this website, you are consenting to the collection and use of your personal information in the way we describe in this policy and in our Terms and Conditions.

WHAT PERSONAL DATA DO WE COLLECT

"Personal data" refers to data whether true or not, about an individual who can be identified from the data; or from that data and other information to which we have or are likely to have access.

Some examples of personal data that we may collect are:

  1. Personal Particulars (e.g. name, address, date of birth, NRIC/Passport details, contact details)
  2. Financial details
  3. Specimen signature(s)
  4. Employment details
  5. Information about your risk profile, investments, investment objectives, knowledge and experience
  6. Images and voice recordings of our conversations with you
  7. Tax information
  8. Any information which you have provided to us

COLLECTING YOUR PERSONAL INFORMATION

Generally, we collect your Personal Data in the following ways:

  1. Submission of any forms
  2. When you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with us, or when you use our services
  3. Roadshows
  4. Referral programmes, contests or surveys
  5. When you use our services provided through online and other technology platforms, such as websites and apps, including when you establish any online accounts with us
  6. When your images are captured by us via CCTV cameras while you are within our premises, or via photographs or videos taken by us or by our representatives when you attend events hosted by us
  7. When contacting us via emails, letters and telephones. For telephones, we may monitor or record the phone call for quality assurance, training and security purposes.
  8. When you submit your personal data to us for any other reasons
PURPOSES FOR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA

All your personal data may be processed or used for the following purposes:

  1. Verification of identity
  2. Designing further products and services or marketing our existing or future products and services to you
  3. Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you
  4. Responding to, handling, and processing queries, requests, applications, complaints and feedback from you
  5. Managing your information with us
  6. Processing payment or credit transactions
  7. Carrying out research, planning and statistical analysis
  8. Analytics for the purposes of developing or improving our products, services, security
  9. Conducting screenings or due diligence checks
  10. Complying with all applicable laws, regulations and requests from any local or foreign authorities
  11. Purposes which are reasonably related to the aforesaid
DISCLOSURE OF PERSONAL DATA

We may from time to time and in compliance with all applicable laws, disclose your personal data to any personnel of iFAST or to third parties, whether located in Singapore or elsewhere, in order to carry out the purposes set above.

We may transfer, store, process and/or deal your personal data outside Singapore. In doing so, we will comply with the Personal Data and Protection Act to ensure that we provide a standard of protection to personal data so transferred.

COOKIES

Cookies are small files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie often includes an anonymous unique identifier. Cookies do not damage your computer. Each website can send its own cookie to your browser if your browser's preferences allow it, but to protect your privacy your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.

If you would rather not allow our storage or access to cookies that may contain your aggregate information then you should make appropriate arrangements to deactivate the cookie function on your web browser. Further information regarding the use of cookies, including their deactivation can be found at www.allaboutcookies.org. This website is run by the Interactive Advertising Bureau and provides guidance to users on how to turn off cookies.

iFAST analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognize the domain name and email address of users of this website, by using cookies. We also use cookies to operate the shopping cart system in our online trading platforms.

We may also collect the domain name and email addresses of visitors to this website and those that communicate with us via email. We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.

The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customize the content, and/or layout of our websites for our users or each individual user. This information is not shared with other organizations for commercial purposes.

DATA PROTECTION AND INFORMATION SECURITY

The security of your Personal Data is our priority. We follow strict security procedures for obtaining, processing and storing the personal information with which we have been entrusted. We have put in place privacy protection control systems designed to ensure that our customers' information remain safe, secure and private.

We will not disclose or make your personal information available to a third party (otherwise than where indicated within this privacy policy) without your consent.

You can help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer.

We will also correct or delete any inaccurate information that we are holding about you that is brought to our attention.

LINK TO OTHER WEBSITES

This website may contain links to other third-party websites with whom we have a relationship. However, we are not responsible for these websites and their privacy practices. We therefore suggest that you read the privacy policy statements on any website that you visit from a link on this site, as their policies and procedures may differ from our own.

CHANGES TO THIS PRIVACY POLICY

We may amend this policy from time to time to ensure that this policy is consistent with our future developments and/or any changes to the laws or regulations. However, if we intend to make material changes to the way your personal data is used, your consent will be sought before doing so. Do periodically review this policy to stay informed on how we are protecting and managing your information.

CONTACTING US

We aim to offer you the very best personal service, the kind of service you want and the products you need.

To contact us on any aspect of this policy or access and/or correct to your personal data or to provide any feedback that you may have, please contact us at dataprotectionsg@ifastfinancial.com.